Frequently Asked Questions
Everything you need to know about ordering, processing times, customization, and shipping across all PHCC product categories.
GENERAL FAQs
Yes! We can create ANY theme...
Party Favors — 2 weeks
Acrylic Décor — 2 weeks
Custom Gifts — 2 weeks
Celebration Boxes — 3–5 business days
Rush upgrades available (+15%)Yes — subject to design approval and availability.
Due to personalization, all sales are final unless there is an error or defect.
party favor FAQs
Most favors are sold by the dozen.
Yes — snack bags, treat boxes, labels & activity kits can all match.
Theme, name, age, colors, requests, and inspo photos.
2 weeks before shipping. Rush available (+15%).
acrylic decor FAQs
Premium standard & specialty acrylics.
Menus, name tags, centerpieces, table numbers, event signage.
Yes — they fall under Centerpieces.
2 weeks before shipping. Rush available (+15%).
custom gifts FAQs
Engraved tumblers, sublimated mugs, acrylic tags, engraved items.
Yes — trademarked designs must be provided by the customer.
2 weeks before shipping.
Yes — email us for quotes.
celebration boxes
3–5 business days — boxes are not custom by default.
Treats, activities, a letter, tumbler or mug, and holiday goodies.
Yes — personalization is available and may require extra time.
Yes — order early.
shipping & policies
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