404-695-7574
Local pickup available in Atlanta, GA & surrounding areas
(by appointment).
Shipping available nationwide.
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Local pickup available in Atlanta, GA & surrounding areas (by appointment).
Shipping available nationwide.
Frequently Asked Questions
Everything you need to know about ordering, processing times, customization, and shipping across all PHCC product categories.
GENERAL FAQs
Yes! We can create ANY theme...
Party Favors — 2 weeks
Acrylic Décor — 2 weeks
Custom Gifts — 2 weeks
Celebration Boxes — 3–5 business days
Rush upgrades available (+15%)Yes — subject to design approval and availability.
Due to personalization, all sales are final unless there is an error or defect.
CUSTOMIZATION, DESIGNS & PAYMENTS
Customization means adding or changing details within an existing PHCC design, such as a name, age, date, phrase, or color.
Custom design means PHCC must create an original concept, develop a new theme, substantially recreate an idea, or coordinate multiple products around a new design direction. Custom design work requires a separate design fee.
No. Standard design and personalization for existing PHCC product listings are included in the listed price. The $95 custom design fee only applies when a customer requests original concept development or design services beyond the scope of an existing product listing.
The nonrefundable $95 fee applies when PHCC must create an original design, develop a theme from inspiration, or complete design work before an order is placed. It is separate from and not credited toward the product total.
When applicable, a digital proof is provided before production. Customers have 72 hours to approve it, and up to three minor revisions are included. Additional revisions or major design changes require a $20 redesign fee.
Orders under $500 require full payment upfront. Custom orders of $500 or more require a 50% nonrefundable deposit, with the remaining balance due after proof approval and before production.
Design and redesign fees are nonrefundable. Deposits become nonrefundable once design work, sourcing, scheduling, or material purchasing begins.
party favor FAQs
Most favors are sold by the dozen.
Yes — snack bags, treat boxes, labels & activity kits can all match.
Theme, name, age, colors, requests, and inspo photos.
2 weeks before shipping. Rush available (+15%).
acrylic decor FAQs
Premium standard & specialty acrylics.
Menus, name tags, centerpieces, table numbers, event signage.
Yes — they fall under Centerpieces.
2 weeks before shipping. Rush available (+15%).
custom gifts FAQs
Engraved tumblers, sublimated mugs, acrylic tags, engraved items.
Yes — trademarked designs must be provided by the customer.
2 weeks before shipping.
Yes — email us for quotes.
celebration boxes
3–5 business days — boxes are not custom by default.
Treats, activities, a letter, tumbler or mug, and holiday goodies.
Yes — personalization is available and may require extra time.
Yes — order early.
shipping & policies
CONTACT
Still have questions? We're here to help
404-695-7574
Local pickup available in Atlanta, GA & surrounding areas
(by appointment).
Shipping available nationwide.